All sales are final once a purchase is completed. We do not accept returns, exchanges, cancellations, or changes after purchase. Confirmed defective items or items that arrive damaged are eligible for replacement under this policy. We do not issue cash or monetary refunds, except where required by applicable law.
Review your order before purchasing
Check the compound, vial strength, quantity, shipping address, and all other order details before completing your purchase. Change of mind, ordering the wrong item or strength, or no longer needing an item does not qualify for a return, exchange, cancellation, or refund.
Defective or damaged items
If an item has an actual defect or arrives damaged, including a broken vial, contact us promptly after discovering the issue. Keep the packaging and affected items while we review your report. Include your order number, the email used for the order, a description of the issue, and clear photographs where the issue is visible.
What to send
Order
The order number and the email address used at checkout.
Photos
Clear photographs of the outer package, inner packaging, vial, and visible identifiers.
Issue
Describe the defect or damage and when you discovered it.
Replacement process
We review the order, shipping records, photographs, and supporting information. Once a defect or shipping damage is confirmed, we will arrange a replacement of the affected item at no additional cost. Replacement is our remedy for an approved claim; a cash refund or refund to the original payment method is not offered unless required by law. We will confirm the next steps and replacement timing with you. Do not send items back without written instructions from our team.
Damage caused after delivery by improper handling, storage, or misuse does not qualify for replacement under this policy. Research outcomes alone do not establish a product defect.
Missing or incorrect items
If your delivery is missing an item or contains an item you did not order, contact our team with your order number and photographs of what arrived. We will review the fulfillment records and arrange to provide the items you purchased when an error is confirmed. This does not permit changes to your original selection.
Shipping delays and unshipped items
If we cannot ship within the promised time, we will provide an updated estimate and offer the choice to accept the delay or cancel the unshipped items for a refund. If we cannot fulfill an item, we will refund the amount paid for that item and any applicable shipping charges. Refunds for unshipped merchandise are not limited to store credit.
Required legal exceptions
This policy does not limit rights or remedies that cannot be excluded under applicable law. If a refund is legally required, we will provide it in the form and within the timeframe required by law. Purchases remain subject to the terms in effect when they were placed.
Contact order support
Email hello@peptides.vc. Include the order number in the subject line. Please leave out card details, passwords, and verification codes.
All products are for in-vitro research use only. See the Terms of Service and the terms accepted with the applicable order.